Slack wants to bring the idea of instant communications between businesses. Slack has even built a Slack Connect instance for doctors to share their experiences with each other in the fight against COVID-19 in recent months. Zendesk is using it to connect with partners. What is so special about Slack Connect? Slack Connect can enable businesses to use Slack in new ways that go beyond just traditional human-to-human communications. Slack Connect allows users to communicate with 20 external organizations, both in shared channels and direct messages.

Shared Channels introduced three years ago and is now used by more than 40K companies. Slack Connect is the new extended version of the Slack Shared Channels. In this blog, we examine What is Slack Connect and its impact on external collaborations.

Over a million Slack users have been testing Slack Connect in for several months in 2020, and it’s launched for all paid plans now. Slack Connect furthers the idea of shared channels that lets companies collaborate, allowing up to 20 organizations to work seamlessly together with apps, chat, and more. Once deployed, most companies see a 32% growth in productivity and a 21% reduction in meetings up to Slack stats.Įven though email communications still remain the most popular corporate communication tool, Slack has quietly been building a major platform change for its communications app that might help replace your work email in the future. With their acronym “Searchable Log of All Conversation and Knowledge” for the Slack app, the company’s mission from the beginning has been to replace email as the digital work and communication hub.Īccording to Slack, users spend over nine hours a day connected to the service, and 90 minutes a day actively using the app. Since its launch in August 2013, Slack became one of the most popular business collaboration applications with more than 12 million daily active users (DAU) in 2020.

How Slack Connect Impacts External Collaboration

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